Stellar Experiences must be notified of any intention to cancel in writing.
In the case of any short notice cancellations, 100% of the experience cost will apply to any non-refundable, non-transferrable expenses incurred by Stellar Experiences in the planning of the experience. This may include costs such as tickets, activity fees, etc.
A short notice cancellation is determined when:
- a guest provides less than five (5) full business days’ notice of cancellation
- a guest does not show up for a scheduled experience within a reasonable time, or is not present at the agreed meeting point and within a reasonable time
In the case of any short notice cancellation, we will attempt to fill your position on that experience. If this is possible, no NDIS or out of pocket charges will apply. If we are unable to fill your position on the experience, 100% of the experience cost will apply.
For more information, you can find our Pricing and Support Guide here.